Frequently Asked Questions

Find answers to common questions about our web development services, pricing, process, and more.

Pricing & Payment

How much does a custom website cost?

Custom website costs vary based on complexity, features, and requirements:

  • Basic Business Website: $2,500 - $7,500 (5-10 pages, contact form, mobile responsive)
  • Advanced Website: $7,500 - $15,000 (Custom features, CMS, integrations)
  • E-commerce: $10,000 - $25,000+ (Online store, payment processing, inventory)
  • Custom Applications: $15,000+ (Complex functionality, databases, APIs)

We offer free consultations to provide accurate estimates based on your specific needs. Check our pricing pages for detailed breakdowns.

What payment methods do you accept?

We accept multiple payment methods for your convenience:

  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • Bank Transfers (ACH)
  • Checks
  • PayPal

We typically structure payments as: 50% deposit to start, 25% at midpoint milestone, and 25% upon completion and launch.

Are there any hidden fees?

No. We believe in transparent pricing. Our quotes include all development costs. The only additional costs you'll see are:

  • Domain Registration: ~$15-30/year (if you don't have one)
  • Hosting: $10-100/month depending on your needs
  • Third-party Services: Any optional services you choose (email marketing, premium plugins, etc.)
  • Ongoing Maintenance: Optional support packages starting at $150/month

All potential costs are discussed upfront during the consultation phase.

Do you offer payment plans?

Yes! We understand that quality websites are an investment. We offer flexible payment plans for projects over $5,000. Typical arrangements include:

  • Milestone-based payments (tied to project phases)
  • Monthly payment plans (for larger projects)
  • Custom arrangements for long-term partnerships

Contact us to discuss a payment structure that works for your budget.

Development Process

How long does it take to build a website?

Timeline depends on project scope and complexity:

  • Basic Website: 4-6 weeks
  • Standard Business Site: 6-8 weeks
  • E-commerce Site: 8-12 weeks
  • Custom Applications: 3-6 months

Timelines include discovery, design, development, testing, and launch phases. We provide a detailed timeline during the initial consultation and keep you updated on progress throughout.

What is your development process?

We follow a proven 5-step process:

  • 1. Discovery: Understanding your goals, target audience, and requirements
  • 2. Design: Creating wireframes and visual mockups for your approval
  • 3. Feedback: Collaborative review and refinement of designs
  • 4. Implementation: Building your website with clean, optimized code
  • 5. Testing & Launch: Thorough QA testing before going live

You're involved throughout the process with regular check-ins and opportunities for feedback. Learn more on our process page.

How involved do I need to be in the process?

We're flexible based on your preferences and availability:

  • Hands-on approach: Weekly check-ins, design reviews, and content collaboration
  • Moderate involvement: Milestone reviews at key phases (design, development, testing)
  • Minimal involvement: Initial requirements gathering and final approval

Regardless of your involvement level, we keep you informed with regular updates and are always available to answer questions.

What do you need from me to get started?

To kick off your project, we'll need:

  • Brand Assets: Logo files, brand colors, fonts (if you have them)
  • Content: Text, images, videos you want on the site
  • Examples: Websites you like for design inspiration
  • Access: Domain/hosting credentials (if updating existing site)
  • Goals: Clear objectives and target audience information

Don't worry if you don't have everything ready. We can help with content creation, photography, and branding as needed.

Can I see the website before it goes live?

Absolutely! We provide:

  • Design mockups for approval before development begins
  • Staging site access to review work in progress
  • Testing period before official launch
  • Opportunity for revisions and feedback

We never launch a site without your explicit approval. You'll have plenty of opportunities to review and request changes.

Technical Details

Will my website be mobile-friendly?

Yes, always! All our websites are built with a mobile-first approach. This means:

  • Perfect display on smartphones, tablets, and desktops
  • Fast loading times on all devices
  • Touch-friendly navigation and buttons
  • Google mobile-friendly certification

Mobile responsiveness is standard in all our projects, not an add-on feature. Over 60% of web traffic comes from mobile devices, so this is essential.

What technologies do you use?

We use modern, industry-standard technologies chosen based on your project needs:

  • Front-end: HTML5, CSS3, JavaScript, React, Vue.js
  • Back-end: Node.js, Python, PHP
  • CMS: WordPress, custom solutions
  • E-commerce: Shopify, WooCommerce, custom platforms
  • Databases: MySQL, PostgreSQL, MongoDB

We recommend the best tech stack for your specific requirements, balancing performance, scalability, and maintainability.

Will my website be secure?

Security is a top priority. Every website includes:

  • SSL Certificate: HTTPS encryption for all data
  • Security Headers: Protection against common attacks
  • Regular Updates: Keeping all software current
  • Secure Coding: Following OWASP best practices
  • Backup Systems: Regular automated backups

For e-commerce and applications handling sensitive data, we implement additional security measures including PCI compliance, two-factor authentication, and penetration testing.

Can I update the website myself?

Yes! We build websites with easy-to-use content management systems. You'll be able to:

  • Add and edit pages
  • Update text and images
  • Publish blog posts
  • Manage products (for e-commerce)
  • View analytics

We provide training and documentation to help you manage your site. For technical updates or complex changes, our support team is always available.

Will my website be SEO optimized?

All our websites include foundational SEO optimization:

  • Clean, semantic code structure
  • Fast loading speeds
  • Mobile responsiveness
  • Proper meta tags and descriptions
  • XML sitemap generation
  • Schema markup
  • Image optimization

For comprehensive SEO campaigns including keyword research, content strategy, and link building, we offer dedicated SEO services.

Do I own the website after it's built?

Yes, absolutely! Upon final payment, you own:

  • All source code and files
  • Design assets and graphics
  • Content and databases
  • Domain name and hosting accounts

We provide full ownership transfer and all credentials. You're free to take your website to another developer at any time, though we hope you'll stay with us for ongoing support and updates!

Support & Maintenance

Do you provide ongoing support and maintenance?

Yes! We offer comprehensive maintenance packages that include:

  • Security Updates: Regular software and plugin updates
  • Content Updates: Text, image, and page modifications
  • Performance Monitoring: Speed and uptime tracking
  • Backups: Daily automated backups
  • Technical Support: Priority email and phone support
  • Emergency Fixes: Quick response to critical issues

Packages start at $150/month and can be customized to your needs. All clients receive 30 days of free support after launch.

What happens if something breaks?

We've got you covered:

  • Within 30 days of launch: Free fixes for any bugs or issues
  • With maintenance plan: Priority support and emergency fixes included
  • Without maintenance plan: Hourly support available at $125/hour

We also maintain daily backups, so we can restore your site to a working state if needed. Our typical response time for emergencies is under 2 hours for maintenance clients.

Can you help with website hosting?

Yes! We can help you:

  • Choose the right hosting plan for your needs
  • Set up and configure hosting accounts
  • Manage hosting as part of our maintenance services
  • Provide recommendations for reliable hosting providers

We work with all major hosting providers (AWS, DigitalOcean, SiteGround, etc.) and can manage hosting for you or guide you through self-management.

How do I request changes or updates?

Requesting updates is easy:

  • Email: info@cybridsoftware.com
  • Phone: 813-420-1055
  • Support Portal: For maintenance clients

We typically respond within 24 hours (faster for maintenance clients). Simple updates are usually completed within 2-3 business days.

Do you offer training on how to use my website?

Absolutely! Every project includes:

  • 1-2 hour training session (in-person or video call)
  • Written documentation and guides
  • Video tutorials for common tasks
  • Ongoing support for questions

We make sure you're comfortable managing your website before handing it over. Additional training sessions can be arranged if needed.

App & Mobile Development

Do you build mobile apps?

Yes! We develop custom mobile and web applications for businesses. Our app development services include:

  • Native Apps: iOS (Swift) and Android (Kotlin) for maximum performance
  • Cross-Platform Apps: React Native and Flutter for cost-effective solutions
  • Progressive Web Apps (PWAs): Web-based apps that work like native apps
  • Business Applications: Custom tools for inventory, scheduling, CRM, etc.

We recommend the best approach based on your specific needs, budget, and timeline. Check out our portfolio demos to see examples.

What's the difference between a website and a web app?

Great question! Here's the key difference:

  • Website: Primarily displays information. Users read content, browse pages, and submit forms. Examples: company sites, blogs, portfolios.
  • Web Application: Interactive software that performs specific tasks. Users log in, manipulate data, and complete workflows. Examples: inventory systems, schedulers, dashboards.

Web apps typically require user authentication, databases, and complex functionality. They're essentially software programs accessed through a web browser. We build both depending on your needs!

How much does a custom app cost?

App costs vary significantly based on complexity and features:

  • Simple Business App: $15,000 - $30,000 (basic features, 2-3 screens, simple database)
  • Standard Application: $30,000 - $60,000 (user authentication, multiple features, integrations)
  • Complex App: $60,000 - $150,000+ (advanced features, real-time data, APIs, scalability)
  • Enterprise Solutions: $150,000+ (complex workflows, multiple integrations, high security)

Factors affecting cost include: number of platforms (iOS, Android, web), user roles, third-party integrations, design complexity, and ongoing maintenance. We provide detailed estimates after understanding your requirements.

Should I build for iOS, Android, or both?

This depends on your target audience and budget:

  • Both platforms: Ideal if you want maximum reach (recommended for most businesses)
  • iOS first: If your audience is primarily iPhone users or you're targeting higher-income demographics
  • Android first: If you need global reach or your audience is primarily Android users
  • Web app (PWA): Works on all devices through browsers, often most cost-effective

We often recommend starting with a cross-platform solution (React Native/Flutter) or PWA to reach both iOS and Android users cost-effectively. We can analyze your target market and recommend the best approach.

Can you help publish my app to app stores?

Absolutely! We handle the entire app store submission process:

  • Apple App Store: Account setup, compliance review, submission, and optimization
  • Google Play Store: Developer account, listing creation, and publication
  • App Store Optimization (ASO): Keywords, screenshots, descriptions to maximize downloads
  • Compliance: Privacy policies, terms of service, and platform-specific requirements

Note: You'll need developer accounts (Apple: $99/year, Google: $25 one-time). We can guide you through the setup or manage them on your behalf.

Do you provide app design services?

Yes! UI/UX design is a core part of our app development process:

  • User Research: Understanding your users and their needs
  • Wireframing: Mapping out app flow and screen layouts
  • UI Design: Creating beautiful, on-brand interfaces
  • UX Design: Ensuring intuitive, user-friendly experiences
  • Prototyping: Interactive mockups for testing before development
  • Design Systems: Consistent components and patterns

We follow platform-specific design guidelines (Apple Human Interface Guidelines, Material Design) while maintaining your brand identity. Every app includes design as standard, not an add-on.

How long does it take to build a mobile app?

Timeline depends on app complexity:

  • Simple App: 3-4 months (basic features, single platform)
  • Standard App: 4-6 months (multiple features, authentication, integrations)
  • Complex App: 6-12 months (advanced features, multiple platforms, extensive testing)
  • Enterprise App: 12+ months (complex workflows, security requirements, scalability)

This includes discovery, design, development, testing, and app store submission. We provide detailed timelines with milestones during the planning phase.

Can you integrate my app with existing systems?

Yes! We specialize in system integrations:

  • CRM Systems: Salesforce, HubSpot, Zoho
  • Payment Processors: Stripe, PayPal, Square
  • Accounting Software: QuickBooks, Xero
  • Marketing Tools: Mailchimp, ActiveCampaign
  • Custom APIs: Any REST or GraphQL API
  • Databases: Connect to existing data sources

We ensure seamless data flow between your app and existing business tools, eliminating manual data entry and reducing errors.

Do you provide ongoing app maintenance and updates?

Yes! Apps require ongoing maintenance to stay current:

  • OS Updates: Keeping up with new iOS and Android versions
  • Bug Fixes: Addressing issues as they arise
  • Feature Updates: Adding new functionality
  • Security Patches: Regular security updates
  • Performance Optimization: Improving speed and efficiency
  • Analytics Monitoring: Tracking usage and performance

We offer maintenance packages starting at $300/month for apps. All apps include 60 days of free support after launch to address any initial issues.

Can you modernize or rebuild my existing app?

Absolutely! We offer app modernization services:

  • Technology Updates: Migrating to modern frameworks
  • UI/UX Redesign: Refreshing outdated interfaces
  • Performance Improvements: Faster load times, better responsiveness
  • Feature Additions: Adding new capabilities to existing apps
  • Code Optimization: Improving maintainability and scalability
  • Platform Migration: Moving from one technology to another

We'll audit your existing app, identify improvement opportunities, and provide a roadmap for modernization. This often costs less than building from scratch while preserving your existing user base.

Still Have Questions?

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